At KATANA, we respect the privacy of our users and customers. This privacy policy explains how we collect, use, share, and protect personal information through our website, online store, and salon services.
Please read on for details.
Information We Collect: We only collect information that helps us deliver excellent hair styling services, improve your experience, communicate with you effectively, and customize our offerings. The data includes:
- Contact Information: Collected when you make appointments, subscribe to updates, purchase products online, etc. Includes name, phone number, email address, location, etc.
- Service Records: Details related to services such as preferred styles, products purchased,purchase history, stylist preferences, etc. This helps customize and improve future services.
- Feedback and Ratings: Voluntary feedback provided by customers regarding service quality and shared anonymously within KATANA to improve overall offerings.
- Payment and Billing data: Collected to process payments for services and product orders. Includes payment card number, CVV, expiration date, and billing address.
- Social Media Credentials: If you choose to sign up for services through social media channels, we may collect associated usernames, handles, and profile pictures. Respective platforms govern access permissions.
- Website Usage Data: Includes clicks, page visits, form submissions, search terms used, video views, etc, to understand engagement levels and improve site experience. Log data excludes personally identifiable information.
- How We Use Information: The data helps us deliver services efficiently, fulfill orders, enhance offerings based on feedback, resolve issues quickly, and keep you updated through customized communications based on purchase history and preferences.
- Service Delivery: Name, contact details, and service records facilitate booking appointments and providing excellent hair care.
- Order Fulfillment: Billing and shipping data help process and deliver online orders.
- Improving Experience: Usage statistics, ratings, and any feedback shared are used to enhance our services and e-commerce store.